Terms of Service

About these terms

These Terms of Service apply to your use of the AMEDXI website and to purchases made through it. Please read them before creating an account or placing an order, together with our Privacy information and any product, delivery or purchasing conditions presented before you confirm a purchase.

In these terms, “you” means the person using the website or placing an order. If you purchase for an organization, you must have authority to act for it. “AMEDXI,” “we” and “our” refer to the business operating this storefront.

If a separately agreed business quotation or purchasing agreement applies, its specific commercial terms govern that purchase where they differ from these general terms. Nothing in these terms removes rights that applicable law gives you.

Accounts & access

Provide accurate contact, billing and delivery information and keep your account details current. You must be legally able to enter a purchase agreement and authorized to use the payment method you provide.

Keep your password and verification links private. Contact us promptly if you suspect unauthorized access. Guest checkout, where available, uses an email verification link to protect access to your order. You are responsible for the activity you authorize through your account.

We may restrict access where reasonably necessary to protect customers, investigate fraud or misuse, or meet legal obligations. An access restriction does not remove your rights relating to an existing purchase.

Product information

Review the product description, ordering unit, package quantity, specifications and any stated restrictions before ordering. An image may be illustrative; the selected product option and written specifications identify what you are purchasing. Ask our team about information that is missing or unclear.

Product information and customer support are provided for purchasing assistance. They are not medical advice, diagnosis or treatment. Follow the manufacturer’s instructions and consult a qualified healthcare professional about suitability for a person’s care. A listing does not by itself establish regulatory approval or suitability for a particular clinical use.

Sample or demonstration listings are identified as such. They are not verified clinical specifications. Sandbox orders use test payment details, charge no real money and do not arrange a shipment.

Orders & payments

Prices, quantities, discounts and available delivery options are shown during ordering. Check the currency, delivery charge, applicable tax and final total before paying. Payment details are entered through Stripe’s hosted payment service; do not send card numbers through support or email.

An order record or payment confirmation shows the status of your purchase; it is not a shipment confirmation. Availability and fulfillment may still require review. If an item is unavailable or a material listing or pricing error affects your order, we will contact you about the available resolution. We will not substitute an item or increase an agreed charge without your consent. If we cannot fulfill an order, any payment for the cancelled items will be refunded.

Payment status, available receipts and invoices can be found in your order details and payment records. Where invoicing or business purchasing terms are offered, the applicable due date and conditions are stated on the invoice or agreed quotation. Saving a payment method is optional when offered.

Shipping & delivery

Delivery availability and charges depend on your destination and the items being ordered. Our shipping calculation uses the configured delivery rules and package weight and dimensions. The delivery charge shown for your order is a customer price; it is not a purchased carrier label or proof of dispatch.

Provide a complete, accurate delivery address. Changing an address saved in your account does not update an existing order. Contact support promptly for an order address change; changes depend on the order’s processing and shipment status.

An order may arrive in more than one package. Available shipment events and tracking references appear in your order details. Delivery estimates are estimates unless a specific guarantee is expressly offered. If we cannot ship within the promised time, or within the time required by applicable law when no time is stated, we will notify you and provide the required delay-consent, cancellation and refund options.

Report a missing, damaged or incorrect delivery promptly through your order’s support options. See Delivery information for help finding tracking updates.

Cancellations, returns & refunds

You can cancel an eligible unpaid order from its order page. The system checks payment and fulfillment status before confirming cancellation. For a paid order or one already in processing, submit a cancellation request through Returns & requests or contact support. Sending a request does not itself confirm cancellation.

Return, exchange and replacement eligibility depends on the product, its condition, the order history, any conditions disclosed before purchase and your legal rights. Ask about product-specific return conditions before ordering if they are not shown.

For new orders, eligible returns and exchanges must be requested within 14 days after recorded delivery. Your order’s request page shows the applicable deadline for each item. Earlier order terms remain in place. Contact support about faulty, damaged or incorrect items and any rights that still apply.

Unless applicable law provides otherwise, wait for return authorization and instructions before sending goods. We will explain the next steps and any applicable return shipping responsibility during review. Approved refunds are processed through the original payment provider where supported; your bank or payment provider controls when a completed refund appears in your account.

These procedures do not limit remedies for faulty, misdescribed or undelivered goods that apply by law. Read our Returns information for the available request options.

Support & privacy

Your support conversation or order request can include messages and supported screenshots or files. Upload only material you are entitled to share and that is relevant to your request. Do not send patient records, prescriptions, confidential clinical information, passwords or full payment card details.

Customer-facing replies are saved in your account and may be emailed according to email eligibility and your notification settings. Eligible replies from your verified email address can return to the same ticket. If an email does not appear in your conversation, use the support portal to follow up.

Our Privacy information explains how account, order, support and technical information is handled. Service messages about your account or order do not subscribe you to marketing.

Use of the website

You may use the website to browse, compare products, manage your account and make authorized purchases. Do not impersonate others, submit fraudulent orders, upload malicious files, interfere with the service, bypass access controls or attempt to view another customer’s private records.

The website’s branding, design and content belong to AMEDXI or their respective rights holders. You may keep copies of information reasonably needed for your own purchase or business procurement. Other reproduction or commercial use requires the relevant rights holder’s permission or a right provided by law.

We work to keep information accurate and the service available, but maintenance, outages and corrections may occur. Third-party services linked from the website operate under their own terms. Contact us if an interruption affects an order or payment.

Your rights & resolving concerns

Nothing in these terms excludes a warranty, remedy or responsibility that cannot lawfully be excluded. Any manufacturer warranty is additional to rights you may have against the seller under applicable law.

Contact our support team with your order number and a clear description of a concern so we can investigate. You retain any right to contact your payment provider, a regulator or a court. These terms do not require arbitration or waive your statutory consumer rights.

Updates & contact

We may update these terms as our services change. The effective date and version appear at the top of this page. Updates apply prospectively and do not change the agreed commercial terms of an existing order without your agreement or a legal requirement. Keep a copy of the terms and order information relevant to your purchase.

For questions, visit Customer help or open a support request. You can also email support@amedxi.com.