Let’s make your
next step clear.

Sign in to the account used for your purchase and open Orders & purchases. Select an order to review its items, package sizes, quantities, payment record and delivery information. You can also search for its AMEDXI order number on the tracking page.

Open your order to see each recorded package, its tracking number and its latest available update. An order may have more than one package, with a separate timeline for each. Any delivery estimate shown is an estimate, not a guaranteed arrival date.

For a question about a package, start a support request and select the related order.

Open your order to see its available cancellation options. Eligible unpaid orders can be cancelled from the order page. For a paid order or an address change, contact support with the order and the change you need. Available changes depend on payment, supplier processing and shipment status.

Updating a saved address in your account does not change the delivery address on an existing order.

Check the product page for its current ordering status, available options and package details. Checkout shows the payment options available for eligible items. If ordering is unavailable or you need help choosing a product, contact our team.

Display-only samples cannot be purchased. Sandbox and sample checkout are clearly labeled; they do not collect real payments or arrange physical shipments.

For new orders, eligible returns and exchanges must be requested within 14 days after recorded delivery. Your order’s request page shows the applicable deadline for each item. Earlier order terms remain in place. Contact support about faulty, damaged or incorrect items and any rights that still apply.

1. 01

   Find your order

   Open the related order and review the request options and item deadline.

2. 02

   Share the details

   Describe the issue and provide the information requested for the item.

3. 03

   Follow the review

   Our team reviews eligibility before confirming instructions or a refund.

For a purchased item, open Returns & order requests to review your requests or start from the related order. Eligibility depends on the item, its condition and the order’s history. Our team reviews each request before confirming return instructions or a refund. Sample orders do not involve physical returns or real refunds.

If you have a question before purchasing or need help with a recorded order, contact support through your account. Include the product or order number and a clear description of the issue.

Open Payments & receipts to review recorded amounts and payment status. Select a receipt to view or print its itemized record. Sample and test payments are clearly labeled and do not represent a real charge.

Visit Saved payment methods to see the options available for your account, or Invoices & terms to review your invoices. Available payment options appear during checkout. Do not enter card details in a support message.

You can update your name in Account details and manage saved addresses in Delivery addresses. For help with another account change, open a support request from your account.

After creating an account, check your inbox for the AMEDXI verification email. Open its link and complete the confirmation step before signing in. If the message is missing, check your spam folder or request another verification email from the sign-in page.

Use the newest verification message and keep its link private. Verification messages are separate from support replies, which remain in your account.

Replies appear in Your support requests. Eligible verified customers can also receive the team’s reply by email, according to their email preferences. If the reply includes files, sign in to the conversation to view or download them.

When the email provides direct-reply instructions, reply from your verified account email to add your message and supported files to the same ticket without signing in. Reply addresses expire; if an email cannot be added, continue the conversation from your account. You can always open your support request to check whether a reply appears.

Include the product name or order number when relevant. Keep passwords, payment card details, patient information, prescriptions and medical records out of your message and attachments. This service is for shopping and account support.