Help, when you need it.
Find order updates, manage your account, and keep your support conversations in one place.
Orders & purchases
Review your items, order details and purchase history.
Track an order
Find package details and the latest available delivery updates.
Payments & receipts
See recorded payments and open a printable receipt.
A conversation that stays with you.
Sign in to ask about a product, order, delivery or account. Follow the conversation and read our team’s replies in your support history.
Answers to common questions
Where can I find my order details?
Sign in to the account used for your purchase and open Orders & purchases. Select an order to review its items, package sizes, quantities, payment record and delivery information. You can also search for its AMEDXI order number on the tracking page.
How do I follow a delivery?
Open your order to see each recorded package, its tracking number and its latest available update. An order may have more than one package, with a separate timeline for each. Any delivery estimate shown is an estimate, not a guaranteed arrival date.
For a question about a package, start a support request and select the related order.
Can I change an order or delivery address?
Send a support request with the related order and explain the change you need. Available changes depend on the order’s current status. Address changes and cancellation may be unavailable once supplier processing or shipping has begun.
Updating a saved address in your account does not change the delivery address on an existing order.
What should I know about returns?
Live sales have not opened, and a returns policy is not yet available. Sample orders do not involve physical returns or real refunds.
If you have a question about an item or a recorded purchase, contact support through your account. Include the order and a clear description of the issue.
Where can I find payment information and receipts?
Open Payments & receipts to review recorded amounts and payment status. Select a receipt to view or print its itemized record. Sample and test payments are clearly labeled and do not represent a real charge.
Live customer card payments and saved payment methods are not currently available. Do not enter card details in a support message.
How do I manage my account information?
You can update your name in Account details and manage saved addresses in Delivery addresses. For help with another account change, open a support request from your account.
How do I verify my email address?
After creating an account, check your inbox for the AMEDXI verification email. Open its link and complete the confirmation step before signing in. If the message is missing, check your spam folder or request another verification email from the sign-in page.
Use the newest verification message and keep its link private. Verification messages are separate from support replies, which remain in your account.
How will I receive a support reply?
Replies appear in Your support requests. Open the conversation to read updates, provide more information or reply to the team. Support replies are not currently sent by email.
Include the product name or order number when relevant. Keep passwords, payment card details, patient information, prescriptions and medical records out of your message. This service is for shopping and account support.
Can I place a purchase today?
Live purchasing is not yet available. You can explore the published information and contact us through your account with a product or purchasing question.