Privacy information
This page explains how the AMEDXI website uses information when you browse, create an account, save your details, review payment records or contact support.
Information you provide
Your account includes your name, email address and sign-in credentials. We store the delivery addresses you choose to save, cart contents, and order records such as items, quantities, amounts, payment status and package updates.
When you contact support, we store your request’s subject, topic, messages and any order you choose to link. Replies and request status remain in your account. Staff may also keep internal notes to help handle a request or order.
How the information is used
These records let you sign in, keep track of purchases, manage saved details and continue a support conversation. Account and operational records also help staff investigate problems, maintain the service and prevent misuse.
Authorized staff can access information relevant to customer service and account administration. Your account pages are restricted to your own records; another customer cannot use your order number to open them.
Cookies and technical information
The website uses necessary cookies to maintain sign-in, identify your cart and protect form submissions. Clearing or blocking these cookies can sign you out or affect your cart. Signing out or clearing cookies does not delete account, order or support records stored by the website.
Technical information, including request identifiers, requested pages, response status, timing and IP addresses, may be processed to operate the site, diagnose errors and limit misuse. The current website does not use advertising cookies or third-party analytics scripts.
Storage and account protection
Information is stored in the website’s database and may also be included in operational backups. Passwords are stored as one-way hashes, not readable passwords. Saved delivery addresses and order delivery addresses are encrypted in storage. Account access is controlled through sign-in sessions and staff permissions.
Support messages are stored as part of the conversation history. Do not include patient details, prescriptions, medical records, passwords or full payment card numbers. Support forms do not accept attachments.
Payments, deliveries and messages
Live purchasing is not currently available, and no order is sent to a live supplier or carrier for fulfillment.
We use an email delivery service to send account-verification messages to the address you provide. These messages contain a time-limited link to confirm that you control the address. Delivery records help us operate the verification service and investigate sending problems. Verifying an account does not subscribe you to marketing emails.
Support replies and recorded order updates are available in your account. They are not currently delivered by email.
Managing your information
You can change your name in Account details and remove saved addresses from Delivery addresses. Removing a saved address does not change the delivery information already recorded on an order.
For help correcting other account information or asking about account removal, send a support request. Some account information is retained with purchase, support or activity history. Ask our team about a request involving these records. Deactivating an account stops access without deleting its existing records.
Questions about this information
Use your account to ask a privacy question and follow the conversation. Describe what you need without sharing passwords, card details or confidential medical information.